Citi Vice President, Digital Learning Project Manager / Advisor in New York, New York

  • Primary Location: United States,New York,New York

  • Education: Bachelor's Degree

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18033320


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.


Citi Learning and Development works to drive business performance by connecting employees with relevant and innovative learning experiences when and where they need them. The Digital Learning team is part of Citi Learning and is responsible for setting the direction, driving innovation and selecting appropriate Digital Learning Technologies and methodologies to improve performance and learning for Citi globally. The Digital Learning Advisor is critical to ensuring the effective use of new and innovative learning technologies at Citi. The role is pivotal to providing an integrated/contextual employee learning experience across Citi in order to dramatically drive better business and performance outcomes. The role partners with Learning Advisors, HR and functional SMEs to share best practice and support cutting-edge delivery of Digital Learning technology and methodologies.This role will report to the Head of Digital Learning within Citi’s Human Resources organization.

Responsibilities include:

  • Aligns with the Head of Digital Learning to develop and implement a strategy to actively transform learning at Citi

  • Consult with key stakeholders across various regions to plan, implement, and evaluate digital learning initiatives to create best-fit learning experiences.

  • Using strong project management to ensure initiatives are delivered on time and on budget

  • Lead internal marketing effort to promote Digital Learning Tools and capabilities across Citi

  • Track innovative trends in learning, vendors, and technologies; stay abreast of trends and identify applicability of new methods that could benefit Citi

  • Evaluate emerging vendors for fit to learning objectives and modality needs; facilitate onboarding

  • Recommend leading industry best practices and solutions in the area of digital learning technologies and design to solve business and learning needs

  • Identify technology and design approaches that embed on-the-job learning and collaborative learning across the organization and enables managers and employees to develop the capability to assess their learning and modality needs

  • Facilitate learning interventions in a credible, influential, and engaging manner to ensure solutions meet business and learning objectives

  • In partnership with Head of Digital Learning, drive strategy and awareness of learning interventions and initiatives by facilitating in forums, presenting in meetings and utilizing internal collaborative and social tools to promote understanding and adoption.


  • Solid learning design & development skills; proven expertise in designing programs to meet business needs

  • Knowledge and experience in adult learning within a corporate context

  • Creative; open to new ideas

  • Experience creating effective communications and marketing campaigns to promote talent management and L&D initiatives

  • Ability to collaborate with outside vendors and internal clients at all levels

  • Demonstrated high quality communication and solid relationship-building abilities in a global, matrix organization

  • Able to adapt to change and work through conflicts while persuasively influencing outcomes

  • Proven ability to lead transformational change efforts

  • A strategic thinker with direct experience applying digital technologies to improve learning and performance in a corporate setting

  • Demonstrated history of successfully planning, implementing, and evaluating online learning initiatives

  • Experience working closely with learning designers, faculty and learners on digital learning initiatives