KeyBank Specialist III, Adjustments in Albany, New York

Specialist III, AdjustmentsinAlbany, NYatKey Bank- Corporate

Date Posted:5/17/2018

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  • Employee Type:


  • Location:

17 Corporate Woods Boulevard

Albany, NY

  • Job Type:


  • Experience:

Not Specified

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  • Job ID:


Job DescriptionJob Brief:

As part of the Research, Adjustments and Return Items team, this position supports multiple varied tasks across the team s broad areas of responsibility. As such, the chosen candidate can expect to be trained simultaneously on numerous tasks such as:

  • Basic to complex research using various bank systems

  • Providing of deposit, check and statement images

  • Researching and resolving both monetary and non-monetary differences which occur during check and/or credit card processing

  • Performing routine research associated with DDA exception items, dispositioning deposited returned items and servicing research needs related to transaction specific actions

  • Provides excellent customer service to internal and external clients through the KeyValues concepts

Essential Job Function:

Come to work each day with the goal to provide first in class service to all internal/external clients seeking assistance from our team. In doing so, ensure that any opportunities to improve process efficiency, quality or client experience are communicated appropriately in order to effect real change. Escalate any issues identified to the appropriate management. Lastly, it's essential to be an active participant in self-development in order to support the common team but also ones future advancement.

Required Qualifications:

  • High School Diploma or GED

  • Intermediate to advanced PC and MS Office skills

  • Proven problem solving, analytical and communication skills

  • Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detail

  • Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor

  • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions

Job Location:

Albany, New York

ABOUT KEY:KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.ABOUT THE BUSINESS:Key Technology and Operations (KTO) is Key Bank s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank s BSA/AML program.FLSA STATUS:Non-ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.JobID: 29329BR